Who we help
More and more people are living and working in an international work environment. They need to feel comfortable, even confident, about their performance when working in English, especially on the telephone.
So, that’s who we help: employees and managers of all levels in a wide range of functions and industries.
Here are two typical scenarios:
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Francisco works in a large multi-national. He is head of a team of over 100 people who work in 4 countries and 2 continents. One of his main clients has a large technical team in one of their American centres.
As you can imagine, he spends a lot of time on the telephone. He needs to be able to understand what is happening, what is being said and to explain clearly his own opinions, interrupt and manage interruptions.
His team members have to dialogue, collect information, give information, report, present, negotiate, persuade, make demands, delay, reassure… their peers, clients, colleagues and suppliers. All of this increasingly by telephone.
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Ana Belen works in a hygiene and personal care company as the Head of Medical Affairs. Her company used to be organised on country-by-country basis. Today, it is organised trans-nationally by Business Unit.
Now, she has almost daily contact with colleagues around Europe and in particular with superiors in the company headquarters in Italy. She speaks about medical reports, case histories, scientific research and business activity.
Previously she didn’t pick the telephone to answer and she certainly didn’t pick up the telephone to make a call. She sent emails. Each one took two or three times the amount of time that she would spend in her own language. They were full of mistakes and basically looked ugly. She received emails and replied. With the backwards and forwards of emails, simple things took a week or more to resolve.
Today, all of that wasted time and energy are used more productively because she can give and receive answers in real-time, over the telephone. She can get on with her job!